Política Nacional de Humanização no contexto de gestores e profissionais de saúde: revisão integrativa da literatura

Abstract

This research was developed with the objective of carrying out an integrative review of the literature on the knowledge of managers and health professionals about the National Humanization Policy (PNH). In addition, it sought to identify the potential and challenges for the implementation of this policy and reflect on the importance of professional training as an instrument to guarantee humanized care. This is an integrative literature review study, carried out in September 2022 with the sample composed of publications from 2003 to 2022 carried out in the SciELO, LILACS databases with the following descriptors “humanization” AND “professionals” ' AND ''permanent education''. Through this study, it showed that managers and health professionals who know the PNH are a minority. The challenges encountered were greater than the potential for the effective implementation of the PNH. Thus, it is perceived the importance of investing in training, through permanent education, in order to enable changes in the way of thinking and doing health.