Aplicação de métodos multicritérios em sistemas de informação para melhoria da tomada de decisão no ambiente organizacional – estado da arte

Abstract

With the advancement of information technology and the global market, organizations are increasingly embedded in a competitive environment, which requires its managers agility and precision in the decision making process in order to generate better results for the organization. To meet different organizational needs arose information systems, these, when associated with advanced methods of decision support, can facilitate decision making, reducing the risks and uncertainties in decision making. The advanced methods have emerged in order to assist the decision-maker to take more accurate and safer decisions. Thus, through a literature review, this study sought to highlight the importance of using multi-criteria methods of decision support in the development of information systems, with emphasis on decision support systems. To demonstrate the resolution of a problem of multi-criteria decision was formulated and implemented as a demonstration, a simple multicriteria problem using Expert Choice software, which uses in processing the multicriteria method AHP (Analytic Hierarchy Process), where data they are entered and processed based on preferences set by the decision maker. In the end, it was possible to demonstrate that advanced methods when they are associated with decision support information systems, facilitate the decision-m