Sistema de Informação para tomada de decisão: uma análise da Prefeitura Municipal de Rondon do Pará (PA)

Abstract

This work aims to analyze how the Information and Communication Technologies are related to the other components of the Information System in the context of the strategic decision making process in public agencies. It has been observed in previous surveys that the public administration has been unable to control and evaluate its actions, either for lack of control instruments or because of their excess, mainly affecting the decision-making process of municipal managers. On the other hand, the presence of Information and Communication Technologies in these institutions is emerging as a solution to various organizational problems. In the context of Information Systems many times are observed in isolation, however, an Information System is much larger than the Information and Communication Technologies applied in it, and for the reason it was necessary to study the elements that make up the Information Systems and how Information and Communication Technologies relate to them. To do so, a research study based on a case study conducted at the city hall of Rondon do Pará, interviews, document analysis and participant observation applied. The result of this research was that the Information and Communication Technologies contribute positively to the improvement of the process of information dissemination, however they be observed along with mechanisms that favor the evolution in the other elements. It should be concluded that for the greater efficiency, effectiveness and effectiveness of the Information Systems, adequate planning is required that contemplates all the elements, based on Information and Communication Technologies as facilitators of the process of organizational improvement.