As violações dos direitos do consumidor: uma análise acerca das reclamações registradas no Procon de Marabá

Abstract

This work uses bibliographic research and information provided by the local consumer protection body of Marabá, Procon, to study the main violations of consumer rights and the applicability of the principles according to the CDC, stating the compliance or not of these principles in the city of Marabá. Throughout the text it is possible to observe the way in which consumer and supplier relationships have been conducted, highlighting the ineffectiveness of the application of these rights in the Marabá region, with a primary focus on demonstrating that consumer rights are most often violated, many sometimes because of lack of information, sometimes due to a lack of knowledge of their own rights, they are being violated, so what is being sought is a less long way to solve the lids, for violating constitutional rights concomitantly strikes the legal system itself, thus weakening all other guarantees contained in the system.